Frequently Asked Questions

Have a burning question you want to ask eClosure?

Chances are that it’s already been answered. Find out what it is on this Frequently Asked Questions page.

We acknowledge the sensitivity of the information you provide to us. We have made sure your information is 100% safe and secure. All forms and payments are protected using our Secure Socket Layer (SSL) Certificate. All your details and uploaded documents are stored with 128-bit encryption.

Yes. We understand that there may be a wish to cancel transactions after they have been submitted. We offer a full refund of the service fee if a cancellation request is received within 3 days of application being submitted. Please note that we are still happy to cancel applications after this 3-day period, however, there may be additional charges applied depending on the costs incurred in progressing with your application. We endeavour to deal with all cancellation requests within 24 hours.

We currently use the PayPal gateway to ensure the most secure and easy way for you to make a one-time upfront payment, with no hidden costs or monthly fees. You can pay using your existing PayPal account or via credit card.

eClosure has been set up by a group of professionals, who, prompted by personal experiences, aim to provide an easy-to-use online service for grieving families to obtain closure on their loved ones’ online presence. You can learn more about our team members in the About Us section.

Did you know that 30 million accounts on Facebook belong to the deceased? It is very easy to sign up for a social network or set up an email account nowadays, but it turns out to be quite troublesome to close one, as each service has different requirements and complex processes to close or memorialise accounts.

As a result, many deceased persons’ accounts remain active, which makes them susceptible to hackers and identity thieves. The mourning friends and family members continue to receive birthday notifications, updates and other people can post on their accounts, leading to emotional distress.

Making sure your digital estate is handled correctly after your death will save your loved ones time and money after you are gone.

YES. Probate often misses assets that belonged to the deceased persons. The eClosure Money service allows solicitors, probate lawyers, executors and concerned family members to complete a thorough search of all major Australian financial institutions and share registries. The eClosure Money service then provides a report, which provides peace of mind and identifies assets that need to be retrieved.

No. We only charge a one off service fee. Please go to our Products page for more information around the pricing of the different services.

We assist families with a comprehensive search, which will assist in finding additional accounts that the families did not know about.

Yes, if you have authority to act on behalf of your client. Please note that eClosure may request an authority letter to confirm that you or your company has the authority to act on behalf of the customer. Please contact our team via email if you have any detailed questions around authority.

Using the eClosure Wishes free service, individuals are able to record what they would like to happen to their online information once they have passed. The service allows individuals to record their wishes and include in important documentation such as their will and life insurance documentation. When filling out the form, customers also identify up to two Trusted Beneficiaries who will be notified that the persons wishes are held with eClosure.

The eClosure Money service includes:

  • Search of all accounts with all major Australian Banking Services (e.g. Westpac, ANZ, CBA NAB & many more)
  • Search all major Share register (ASX Listings)
  • ASIC Lost Money Search
  • ATO Lost Superannuation Search

A report is then provided to the family, solicitor or executor of the estate, allowing them to follow-up with relevant service providers to retrieve assets found.

Often, people have multiple banking and financial services relationships throughout their life. eClosure Money leaves no stone unturned and assists in the probate process by searching for accounts at all major financial institutions. You receive piece of mind when you use the eClosure Money service and you may be able to find lost money or shares belonging to your deceased relative.

Email accounts often include sensitive information, such as banking and financial information. They can be used to reset passwords for payment and other online services. We advise clients to close all email accounts to ensure protection from identity theft.

Facebook accounts often become a place for friends and family to remember their lost loved one. We recommend that families memorialise Facebook accounts. This secures the information and stops unwanted constant reminders. We advise that you close all other accounts such as LinkedIn, PayPal and others.