After funeral planning for your loved one, the sense of ambiguity that follows may cloud your direction. When you face reality, you come to realise the importance of wrap thing ups – from executing your loved one’s final wishes, distributing assets to closing everything that has finally finished serving its purpose. If your loved one owned a house, you may want to consider closing utility accounts that aren’t in functional use. Why?

Sooner or later, you will realise that it’s inefficient for both yourself and the environment. Wasted electricity and/or other power bills will burden you and the extra energy expended has no destination. Energy Smart Strata provides some facts about the energy consumption trends:

There is an average of 18.6% increase of energy prices every single year.

This increment is contingent on the amount of waste that we expend. From that light bulb you forget to switch to the constant running of the auto-timed pool cleaner – these add up to incredible amounts. This is the energy that cannot be retrieved and this is the money that you can’t take back.

From 2008 to 2030, energy consumption is expected to increase by more than 55%.

Energy Consumption Increase

Of course the stages differ according to which company you have for your utility accounts. We’ve compiled a standardised step-by-step checklist through amalgamating the procedures of main Australian energy providers: AGL, Energy Australia, and Origin Australia. The fee structure for each respective company are linked.

1. Identify all their utilities.
You should be aware of all their important and main accounts including: electricity/energy, water, gas, Internet, home phone and pay TV. However, the water account is a special case whereby their local council needs to be contacted. For example, in Sydney, Australia.

2. Timing it right.
With the skyrocketing prices for rates for energy, among other accounts, it is essential to contact the right companies as soon as you are ready. You don’t want to have to pay more than you already have to, for the disconnection fees.

3. Make contact.
By the time you at this stage, you are ready to accept everything. Tell them your situation. But you must always remember not to be scammed. Even big companies have had many reports regarding their insincere and insensitivity approach to the matter.

  • Providing details of the executor: This is where they require your details – you are required to provide your name, address, telephone number and a photocopied proof of relationship you have with the individual. You are partaking as their substitute so this information is necessary.
  • They may send an employee for a final read: When the billing cycle has not yet finished for that month, they may request for a check in terms of measuring how much energy was last used or consumed by their customer. This requires an in-home measure of the meter.
  • Pay the final bill and the disconnection fee: The disconnection fees range from AU$50 to $150 depending on your carrier. Once paid, the files will be sent to their back office for further processing and submit to automatic closure.
  • Choices; you are enabled the following options:
  1. Change the ownership
  2. Close it/execute it
  3. Leave it open/ghost account


Don’t let this be so burdensome. Remember to always go at your own pace and be cautious of the trace you leave.